I have been doing some HR work this month. If I thought the rail sector had its problems, sorry challenges, mentoring an HR director in the social care sector reminded me what real challenges are! Scotland’s health and social care partnerships (HSCPs) described the challenges of increased demand and staffing shortages as “unprecedented”. And that is reflected in the organisation I have been helping.
The available data does appear to show a general increase in workers looking for new jobs, even if the actual number of resignations are less dramatic. Surveys show a doubling of the normal rate, which at £25,000 a worker in recruitment and training costs, has cost and efficency impacts on employers.
There are several explanations for this ranging from COVID to Brexit. However, a US perspective in The Conversation highlights a different point. Most advanced economies have shifted from productive sectors like manufacturing to a service-based economy. This is significant for turnover because most jobs in service-based industries require generalised occupation skills that are often easily transportable across companies. This is true across various professions, from accountants and engineers to truck drivers and customer services representatives. Therefore, it is relatively easy for employees to move between companies and maintain their productivity.
This is not news in the social care sector, which has the additional challenges of low pay and a job that, while it has its rewards, can also be emotionally and physically demanding. I sat in on a discussion with care workers recently, and there was an obvious difference between older workers who said they would probably struggle on and younger workers who were actively looking for less demanding and better-paid jobs. This reflects my experience doing focus groups for UNISON over many years, and if anything has got worse. Looking at the recent UNISON Scotland survey, 96% reported that their workplace was suffering staff shortages and 90% were concerned about the safety of colleagues and service users. One-third were thinking of leaving, and 57% were close to burnout.
A lot of hope is being invested in the creation of a National Care Service (NCS). In the short term, this is misplaced as organisational change at this scale takes a lot of time. There are also other concerns about the Scottish Government’s direction of travel for the NCS, which I outline in the latest edition of Scottish Left Review. These include the scope of the new service, funding and centralisation. Even the workforce reforms are pretty vague when there is a broad consensus on these. The organisation I have been working with would welcome the reforms recommended in the Feeley Report.
One tricky HR issue we looked at was vaccination. I have to say that I struggle to understand why some workers in the sector refuse to be vaccinated. However, having been through this issue before with flu jags, I am not surprised. Many care workers still do not get sick pay (although there is a sticking plaster scheme in Scotland) and have to take unpaid leave if they experience any temporary side effects. More significantly, for those who are vaccine-hesitant, mandatory jags are likely to be the straw that takes them out of the sector. Despite my personal view, I am not convinced that compulsory vaccination as in England is the right approach. Mandatory vaccinations can only operate in a high trust environment that simply doesn’t exist in many parts of the sector. Persuasion, not pressure, and improving workers’ pay and conditions are the key factors to help to overcome vaccine hesitancy.
Working from home is not an option for care workers, but it has been an issue for HQ functions. A report to Glasgow City Council says office occupancy rates are currently less than half of the UK average, while transport occupancy rates are around 65-70% of pre-pandemic levels. This is already having an economic impact as I see many of the sandwich shops I used to frequent have closed. Most workers want some flexibility in their working patterns, and many employers recognise this with hybrid models of working. What many middle managers said was impossible before the pandemic has now become the new normal. It is not without its problems, and intrusive monitoring is one of them. I had an ‘interesting’ conversation with one middle manager who wanted to introduce such a system. Frankly, if you don’t trust your staff enough work without these, you really need to look at your management skills.
So, spare a thought for those doing some of the most difficult and challenging work in the post-pandemic world. It isn’t easy, and some joined-up public policy would help.
So, spare a thought for those doing some of the most difficult and challenging work in the post-pandemic world. It isn’t easy, and some joined-up public policy would help.