Dave Watson: Call centres

Showing posts with label Call centres. Show all posts

Showing posts with label Call centres. Show all posts

Tuesday, 4 September 2012

Call centre turnover

A friend of mine recently took over as HR Director of a company with a large call centre operation. She was shocked to see the staff turnove...

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About Me

Dave Watson: I am a semi-retired trade union policy wonk, now working on a range of projects.I am the Director of the Jimmy Reid Foundation, Secretary of the Keir Hardie Society and Secretary of the Socialist Health Association Scotland. Past Chair of the Scottish Labour Party.Graduate in Law from University of Strathclyde. Fellow of the RSA.I have worked in government and in the public sector. I am the author of chapters in several books and a range of publications.

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